Customer Testimonials
Called our old service writer Javier Bernal for advice on our 2021 4-runner TRD. Javier serviced our Toyota's since 1988 and had always treated us fairly and given good service advice. We wished he hadn't moved from So Cal.
Javier made our visit wonderful. He provided great service. He was very kind, honest, and provided fast service. We will happily bring our vehicles here when service is needed.
Salesman Eric Anguiano was very helpful and went beyond to get me in a good vehicle was also very courteous and attentive to my needs. Also would like to praise Socrates Lopez the finance manager for his advice and truthfulness when I was asking questions.
I had a wonderful experience at this service department and Javier was the best. I appreciate how helpful and genuine he is. That is very hard to find these days. I will tell my friends and family. Thank you, Javier!
This dealership never lets me down!! Javier in service is Honest and very caring. Always provides excellent service.
Fast and friendly service from the time you arrive until the service is complete. Excellent inventory on cars and trucks at great prices. Leases are also available.
We have had nothing but excellent experiences with the service department at this dealership. They are knowledgeable and trustworthy.
Purchased a car service plan with my Toyota purchase and have had 2 appointments and so far I have been very pleased with their service, very theural
They are fast and thorough. Very courteous employees. They provide great service. I bought my last 3 cars here and would highly recommend Toyota of Boerne.
Just had my new Venza serviced at 30,000 miles. John Clayton in service really knows his Toyotas. His passion for his trade is wonderful. He is very knowledgeable and always let me know he appreciates me. Love the dealership because of the professionals working there.
This dealership has very good and efficient service. You can trust vic Vaughn Toyota to keep you informed and satisfied.
Everyone at Toyota of Boerne was very nice, accommodating, and caring. Emily is a great asset to your business providing expedient, efficient and kindly service. I’ve taken my car in twice for normal mileage checks as I have been traveling through and both times have been a great experience with a quick return of my car. I highly recommend this dealership.
My service advisor Juan Guzman took great care of me. I will definitely return for business.
We had our truck damaged while out of town. Hunter Evans made sure that it was examined and knew all the damage that was done. He even helped us talk to our insurance and Hunter made sure the insurance knew all that was damaged and in addition, he took pictures and sent them to our insurance company for us. When the parts came in that were needed Hunter made sure our truck was completely fixed as quickly and thoroughly as possible. Hunter Evans is a true asset to Toyota of Boerne. We not only will recommend this Toyota dealership to ...
Two vehicles get serviced. Our last experience with Hunter was fast and efficient. We were informed through the process. Appreciate the video feedback.
I have been taking my Toyota to Vic Vaughn for over 3 years. Always great service, great staff. They always service my vehicle very quickly. James Waite was my most recent service advisor. He is great at what he does. He provided great customer service and kept me updated with the progress of my car.
Amazing service department!! Service advisor J Bernal was extremely helpful, understanding and polite. Definitely recommend Toyota of Boerne for your cars service needs, ask for Mr. Bernal if you want excellent service!!
John Clayton is the man I really appreciate him helping me get my truck back to good working order and exhausting every effort to make sure my warranty covered the repairs!!
It was a magnificent and very satisfying new car purchase will definitely be returning here from now on!
The service writer did a good job. His description of the problem was excellent. They were unable to recreate the problem so it was not fit.
Very helpful and quick! Thank you Hunter for taking care of my Tacoma even though she was dirty! ☺️
I just wanted to leave a quick review, praising the outstanding customer service I received from the service department. Javier was so helpful and made the repair process for my Prius extremely smooth and painless. He is my go to guy from now on.
Highly recommend the service dept. Javier made the process very smooth when getting some repairs for my Prius. He is my go-to guy from now on!
They always take good care of me and get me out on time. The only place I go for service on my tundra.
I was advised of a recall and the fix was performed in a timely way.
I always have great service at Toyota of Borne. Employees are extremely friendly and helpful. Waiting room is also very nice.
Great Service with my oil changing and helping me through the car buying process. Fast and reliable work. They also keep you updated on the status of your car when in service which is a big plus.
Caleb was very courteous listened to our car needs and was very knowledgeable about the products that the dealership offered. The rest of the staff were of the same caliber as Caleb. The sales manager went way beyond of what I excepted from him to make the car affordable to our budget. We truly appreciate people like that. I have purchased many cars in my life time but this experience was awesome. Thanks for your efforts guys it didn’t go unnoticed.
Thank you John in service for helping get my sons 08 Camry safely back on road before him heading back to college! The video was so helpful. Now sounds and rides like it should even at 160K miles. Genuinely appreciate the peace of mind and confidence!
Juan helped me service my vehicle, he had exceptional customer service! I would definitely recommend this location to anyone, they didn’t try to force anything I didn’t need and were very reasonably priced.
If you need service on your Toyota, go to Toyota of Boerne and ask for Hunter Evans. He is the best service advisor. He's always ready to help, answers any questions and keeps you updated on the progress of your vehicle repairs, etc.
Hunter Evans was Fantastic to work with in getting our 2017 Tundra repaired after rodents had chewed the wiring harness! Gotta love country living! He went above & beyond great service working with our insurance company sending photos…estimate etc. In other words not just a typical repair! I never once had to call him as he was in constant communication with me via phone calls…text & email with updates! Hunter is a professional that I highly recommend with TEN STAR SERVICE! Thanks Hunter! R Turney
I really appreciate John Clayton, he took charge of my car needs and helped me every step of the way. I appreciate all he has done.
Another excellent experience with Javier in the Service Department. He is consistently trustworthy and extremely knowledgeable. I have so much faith in his direction and advise, that I have started sending my daughters to him for their car servicing and concerns. Thank you Javier!
The service department is always quick and easy when it comes to your car service needs!
Juan Bretado service advisor was excellent also all staff were friendly. My experience with staff of T of B is consistently positive. I was informed notified re: service required or needed.
I took my vehicle in for a brake job and a diagnostic and had the pleasure of working with Juan Bretado. He was very kind and kept me updated throughout the duration of my service. Highly recommend him for anyone looking for a great service advisor.
They made good by me. Had an issue it was resolved. I believe resolving an issue is just as important as getting it right in the first place.
Great dealership with great people who will make sure you are satisfied with their service. The best Toyota dealership around.
Outstanding service department. Staff are courteous and knowledgeable. Will continue taking my vehicle to them.
Everyone is friendly and keeps us informed about how things are going. Have experienced no problems when being in my car to the service department.
They successfully found a Tundra that met my needs. We were able to reach agreement on price. I found Jared Cheney to be an excellent salesperson with which to work.
Firstly, I’ve never had a cushy living room to wait while service is completed. Nice! The service crew prepares a short video of the inspection. Cool and very helpful to understand any issues. Totally satisfied.
Easy process with victor Gutierrez for understanding our need and saving us the bargaining nightmare. Very professional And Francisco Bazon assisted us through the financial process of trading our other car and purchasing a 2023 Totoro highlander Thank you very much
Excellent Service and first rate professionalism . Ask for Victor G. Great salesman and treated me fairly and took care of all my concerns and questions. Very happy.
Juan B. At the Toyota of Boerne service department so very helpful and very kind.
Good experience every time I bring my car in, just wish there would be a bit more communication regarding giving a status update. I sat in the lobby for just over two hours and didn’t receive any thing.
Very professional group of folks. Great family atmosphere too. They did not have the 4Runner I was looking for in stock. David Aguilera, Jr. worked to find my selection and let me know the best way to hold it for purchase.
I actually enjoy bringing in my car for service at Toyota of Boerne. Everyone is helpful, courteous and pleasant. The coffee and snacks make the short wait easier.
I bought a brand new car today at Toyota of Boerne. Excellent service. Juan Guzman - thank you! You saw me through. I was given a complimentary car for two days. So nice. Jared and Ruben - great job, guys!
My experience was amazing! They were helpful kind informative and fast to help me get into my new vehicle. Amazing place to get a new or used car. I was struggling to get insurance for my car and they also helped with that. Great business, forever customer
Excellent customer service friendly,courteous, polite staff above and beyond felt very welcomed and appreciated
very excellent service and care, work with you on payments. And are very determined to get you the best deal. They possibly can would recommend a thousand percent.
Best dealership out there, they always take care of you. Make you feel welcomed all the time.
Excellent service! Juan Ertado is excellent service advisor. and the snack shop coffee and snack was great!
The were pretty good. Worked with me to purchase a car during an overseas move. The whole of America is struggling with inventory right now, but they found what I wanted and made me a pretty good deal
We have been extremely happy with service performed on our 2019 Camry Hybrid at Toyota of Boerne. The maintenance was handled professionally and quickly by Toyota Service Personnel. They keep our vehicle running like it was brand new. Thank you Toyota of Boerne.
Juan Guzmán serviced my car and he was very professional and friendly. Answered all my questions and made me feel like I could trust my car in his hands! Buy this man a beer! Ricky Castañeda
In for basic service. Courteous and efficient. Inspection was very useful. Mark Owens was great and very informative as I needed additional service. Will be back for that added service soon.
Everyone is so nice and helpful, big lobby and great snacks!! Service is always excellent.
Mark the service technician listened and took great care of my car. I was very happy with the service
Best dealership ever!! No pushy sales. I sent back offer three times. They worked within my budget. If you need a car. Choose Toyota of Boerne
Excellent service from dealership. I get a video which needs working on because you cannot hear what the mechanic is saying. He needs to be closer to the microphone. I get my car washed and while I wait for my oil change, munchies and drinks are provided and they have Wi-Fi.
Service was very helpful and performed in a timely manner! My vehicle was even washed before I left the service department
I live pretty far from there and there is a dealership closer but they have always treated me above and beyond. S9 tue extra drive is worth it.
Very pleased with headlights restoration. Excellent service representative, James Waite. James is very knowledgeable, courteous.
I have yet to be disappointed with my service experience at Toyota of Boerne. I very much appreciated service advisor, John Clayton. We casually discussed what was going on with my 2004 Tacoma & did not feel rushed at all. Even though the replacement fog light had to be ordered, it arrived sooner than expected. Also, the filmed vehicle report is such a great addition to visually show the customer what the service technician is seeing and “why” there’s a particular recommendation. I’m very satisfied with this dealership. Keep up the great work. Jeff
Excellent Customer service and service advisor. The dealership is neat and clean with nice waiting area.
Good timely service at a busy dealership.. Service for my vehicle was completed. I use this dealer often.
I purchased my car here at Vic Vaughn Toyota. Their staff have Amazing customer service. Their service department were very knowledgeable and explaining how to use their products. We’ve been very satisfied with our purchase And the staff that runs This wonderful dealership.
Nice reception. No waste of time. Communication during the process is very good. Service and communication good. James is a pleasure to work with.
Excellent service, complementary drinks what we waiting also looking the inventory for our next truck.
Love going to boerne they are very helpful and fast service. They have great advisors.
Very well organized ! Always good customer service and is approached rapidly to get helped. My service was done very fast !
Nice service folks- had some preventative maintenance done, quick and quality service. Loaner car made it better than waiting hours for my vehicle to be finished. Thanks Jaun-
No pressure to buy! A great experience and very customer friendly! Plenty of options to select from. This was my first experience with Toyota and am very impressed with this dealership!
John ckayton was great in handling my service needs! Loaner service was great as well!
I dealt with Mark Owens a great asset to Beorne Toyota. Did a great job on maintenance for my vehicle. Highly recommend.
Always efficient friendly competent. Purchased car here James Waite was very nice as have been all the service reps
Good service and fast very informative of what going on and of any issues with the truck
Service rep was great. Took his time, explained everything. Very pleasant. Will ask for him next time
John Clayton was very helpful and took care of my 4runner. Thank you John Clayton!
One of the best dealerships in terms of service and any other measure. Everyone is beyond helpful and always great at being attentive to customers needs. Mr. John Clayton helped me out with my last time I went in to get my car serviced and he went above and beyond to make sure my car getting the service it required and helped make it affordable for me as well. Overall this dealership is amazing and I highly recommend them to anyone
I worked with David Aguais and let him know I only had questions about trucks and after some discussion and a test drive I was comfortable with making the purchase. Also the finance manager was wonderful to work with. I had to wait for my vehicle to be delivered so I pick it up today.
Friendly, courteous, no wait time. My advisor, Mark Owens, was helpful, patient and answered all questions. He thoughly explained all that needed to be done to the car. A nail in a tire was discovered, and he took the time to search for a new tire that I could afford. He also agreed that it was necessary to check and clean gas and oil distributers since driving is very limited for me at 89. That Corolla sits by itself in the garage most of the time. It is always easy to schedule a service appointment with Toyota at Boerne, and there ...
I had a great time getting my new car, Noel from Toyota Boerne made my experience extraordinary, Thanks again for making me feel at ease in this stressful process which can be purchasing a new vehicle and also thank you Socrates from finance for working with me in closing up the deal, two thumps up gentlemen.
Chris Fagan provided excellent service. He was professional, explained details, and provided friendly and prompt info.
Excellent service. Very commutative, fair prices. Friendly staff. By far the best Toyota dealership and service center in south Texas. I highly recommend going to them.
Excellent service department. Full review of vehicle, top to bottom in a simplistic approach. Nice facilities, no games, above and beyond other dealerships. Loaner cars available.
Justin Thompson and Jacob Lorensy went above and beyond in helping me buy my new Toyota Rav4. Jacob even offered to bring the car to me. They were patient with my indecisiveness and answered all my questions. They were always available when I called or called back in a timely manner. I love my new SUV!
In for service. New tires and oil change was done as expected. Good price on tires. Mark Owens handled my issues in service and has always been professional and courteous.
We had a good experience here. Ismael was helpful and easy to work with. We’d recommend and be back if we need a second car
Good experience; very helpful. They took care of all the paperwork in a timely manner.
I just had the 20k maintenance done on my Tacoma. Service was relatively quick. The oil was slightly over filled so be sure to check yours afterwards.
When I moved to the area in 2015 a friend of mine suggested Toyota of Boerne. Although it is a distance from my home, it has always been a pleasure to visit for my checkups and when it was time for a new car, I bought it from them.
Awesome place to have oil change, nice place to visit for new Toyota trucks or cars
Toyota of Boerne has consistently given us great service on our Toyota vehicles over the years. We continue to let this dealer provide us with the best vehicles possible to purchase and to keep these vehicles operating in top notch condition. They have never let us down. Their personnel in servicing and the dealership are the best we have ever used… That’s why we keep coming back to Toyota of Boerne. Thank you to Hunter Evans in the Service Center and James Gillean in Sales for all you’ll do! Jerry & Maggie, Kerrville, TX
Excellent customer service. Wait time was exactly what they said it was. Gave me options for service but no pressure. Nice waiting areas. I will be taking my vehicle back to them for service and recommending them to others.
Got my Rav 4 hybrid. Shipped a dozen plas before I found it. Staff were professional and hoist work with
Juan from the service department was awesome. He kept me informed of my car’s progress and promptly returned my text messages.
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